Saturday, 13 August 2011


What a week!!

Unless you have hibernated I don't think anyone could possibly have escaped the news that has dominated this week. There have been some high points. Communities uniting to help each other and work together to clean up their streets. England are now three games up in the test match thanks to Alistair Cook who seems to be able to keep his head and achieve "daddy" and "grandaddy" hundreds. ( I did have to check what they meant, double century and triple century) Why it wasn't mother and grandmother I don't know, maybe it's a man thing!! Yes, the football season has officially started so grown men will no doubt be throwing themselves on the floor, while the remainder take up residency in front of the big black box. Saying that we do have our share of female football supporters, so Manchester United, Maureen is expecting you to do well again. We all have our own individual talents, but its maybe when we pull together that we can achieve so much more.

A good example of this is our spares department. There is not one member of our staff who is not involved in one way or another. So I thought I would tell you a bit about it. We are the sole United Kingdom supplier of Little Tikes spare parts. So if you have lost a crucial part while moving house, the dog buried it, it has broken, or you just assembled it the wrong way (it does happen), or it was missing, we will do our best to provide you with a replacement. The prices do vary, and we do ask for proof of purchase, so its best to hold onto those receipts just in case.
We receive requests by e-mail or by telephone, from yourselves, the customer or stores or both. If you know what your toy is called it does speed up the process. If you don't have a look on our web site. If you are not sure which part you need and have lost your original instructions, go to Little Tikes (their American website) scroll down to the bottom of the page, and half way down the column on your right is download instructions. We will invariably have ours out as well, so we are both talking about the same part! We then start to process your order and do all the admin before it goes off to the spares department. The parts are then selected, wrapped, packed and then put on a carrier or prepared for the post. Where it is weighed, measured, stamped and a proof of postage completed before popping it in the sack ready for our friendly post man.

The majority of the spare parts are shipped in from Little Tikes sites around the world, so unfortunately on occasions there may be a delay with our supply.

I'd better go and wrap some spares, speak soon, Julie.

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